The NOA has predicted, for some time, that innovation will be a really key feature in the future of outsourcing. Companies will look for service providers to not just fulfil their day to day requirements, but to offer something new, fresh and ahead of the game. A recent article in McKinsey Quarterly has highlighted the [...]
Archive for August, 2009
Innovate for the Future
August 18, 2009British Council takes the leap
August 7, 2009My last blog focused on public sector offshoring; low and behold the week that the blog gets published, The Times prints a story on how the British Council is offshoring 100 jobs to India. Of course this announcement sparked a furious debate amongst the public, unions and the upper echelons of the public sector. [...]
