Home Office data security blunder shows importance of SLAs

Last week the Home Office was again accused of a massive failure of duty after thousands of criminals’ details stored on a computer memory disk were lost.  Details of 84,000 prisoners in England and Wales were lost by PA consulting, a service provider to the home office. 
Yet again, this is another reminder of just [...]

Going Green

Fujitsu last week released the results from a survey they commissioned that looks at how IT managers view their department’s carbon footprint.  It was interesting to see that the vast majority of these IT professionals believed that the carbon produced by service providers they use should be counted towards their own department’s carbon footprint.
Fujitsu seems [...]

The challenge of TUPE

Last week Barclays announced that it will not be renewing its BPO contract with Siemens, which ends this year.
Barclays has hinted at a possible extension of the contract for a 12-month period for a smoother transition process, and says it will work closely with Siemens to minimise any potential job losses, of which there is [...]

Inflation: Offshoring’s Nemesis?

All those involved in our industry will be in general agreement that the main reason for any company looking to offshore is essentially to cut costs.  In the past, the main cost concern of outsourcers has been around the money invested in the initial set-up, however now businesses are realising that inflation and currency fluctuation [...]