Most large companies have adopted formal IT service level agreements (SLAs), but new research suggests that these are met only three-quarters of the time. The research by Forrester found that the primary reason for missing SLAs is that the business unit has expectations beyond the reach of IT. The IT-centric service levels are not compatible [...]
Archive for June, 2008
SLAs vs BOMs – which one will bomb?
June 24, 2008Indian Outsourcer Predicted to Snap Up Western Service Provider
June 3, 2008The globalisation of the outsourcing industry will soon see one of the major Indian players acquiring a large European or American provider, new NOA research shows.
75 percent of respondents of the research, which surveyed the delegates who attended the European Outsourcing Association (EOA) summit believe that such an acquisition is imminent. Consolidation was earmarked [...]
